Since its founding, Eclipse AI has strived to help its clients deliver exceptional customer experiences.

Eclipse AI was born out of its founders’ frustration that it took CX teams hours and man-weeks of effort to consolidate and analyse customer feedback data from different channels, be it surveys, online reviews, tickets, calls, chats. etc.

The first problem was consolidating the voice-of-customer data which was so fragmented. The second problem was analysing that data and turning it into specific improvement actions to improve the customer experience and prevent customer churn.

Looking back, we wouldn’t have reached where we are today if not for our customers. That’s why, we proudly announce that it is because of the overwhelming support of our customers that Eclipse AI has been recognized as High Performer in the ‘Grid® Report for Proactive Customer Retention Spring 2023’ by G2®.

“Rankings on G2 reports are based on data provided to us by real software buyers,” says Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”